TKGamers Privacy Policy — Our Commitment to Protecting Your Data

TKGamers is the platform Bangladesh's gamers trust. Our Privacy Policy was built with one goal in mind — to keep your personal information completely safe and to ensure you always know how and where it is being used. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy.

This Privacy Policy applies to the TKGamers website, mobile app, and all other services. If you have any questions, support@tkgamers.comto get in touch.

TKGamers only collects information that is strictly necessary for providing services , verification, and security. We never collect excess or unnecessary data.

The table below provides a detailed breakdown of the types of information we collect:

TKGamers collects information through several methods. Each approach is fully transparent and carried out with your consent.

• Direct Registration: When you create a new account on TKGamers, you provide your name, mobile number, and password yourself.
• KYC Verification: Your national ID or passport details are collected during account verification.
• At the time of transaction: Payment method details are recorded at the time of each deposit or withdrawal.
• Automatically: When you visit the website, device and browsing information is collected via cookies and log files.
• Customer Support: If you contact us via live chat or email, the details of that conversation are retained.
• From Third Parties: Relevant information may be obtained from payment processors or fraud prevention services.

TKGamers never collects your information without your permission. You are informed before any data is collected.

TKGamers uses collected data solely for specific and legitimate purposes. We never sell your information to third parties for commercial gain.

• Account Management: To create, verify, and keep your account secure.
• Payment Processing: For secure processing of deposits and withdrawals.
• Fraud Prevention: To detect and prevent fraudulent activity.
• Service Improvement: Data analysis to improve the gaming experience.
• Legal Obligation: To meet requirements from government or regulatory authorities.
• Responsible Gaming: To identify patterns of excessive gaming and provide appropriate support.
• Contact: For promotional offers, important updates, and customer support.

TKGamers uses cookies and similar technologies on its website. These are necessary to enhance your browsing experience and ensure the site functions properly.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how many users visit each page and how long they stay.
• Security Cookies: To detect multiple login attempts from the same IP address.

You can disable non-essential cookies through your browser settings, though this may affect how some features work. TKGamers does not use any third-party advertising tracking cookies.

TKGamers never sells your data to third parties. That said, there are certain situations where sharing information may be legally required or necessary to deliver our services.

• Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
• Law Enforcement: We are required to disclose information when ordered by a court or directed by a government authority.
• Fraud Prevention Services: Limited information may be shared with authorized third parties to help prevent cybercrime.
• Technology Partners: Server hosting and security service providers are granted limited access to data under contractual agreements.

TKGamers protects your privacy using industry-standard security technology. Our security framework is continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it's hashed using the bcrypt algorithm.
• Two-Factor Authentication: Two-factor security is enforced at login using OTP verification.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Staff are only permitted to access data necessary for their specific role.
• Data Backup: The risk of data loss is brought to zero through encrypted off-site backups.

Please keep in mind, however, that no one can guarantee 100% security on the internet. Never share your password with anyone, and if you notice anything suspicious, contact us immediately.

TKGamers believes you have the greatest right over your own data. That's why we provide you with the following rights.

• Right to Know: Contact support if you would like to know what information we hold about you.
• Right to Rectification: You can request corrections to any information that is inaccurate.
• Right to Erasure: After closing your account, you may request deletion of data that falls outside our legal retention obligations.
• Right to Restrict Processing: You can request that we restrict how your information is used in certain circumstances.
• Data Portability: You can request your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise these rights support@tkgamers.comto email us. We typically respond within 7 business days.

TKGamers does not retain your data longer than necessary. Retention periods vary depending on the type of data.

Once the retention period ends, your data is securely deleted or anonymized so it can no longer be linked to you.

TKGamers strictly prohibits anyone under 18 from creating an account or participating in gaming. Our Privacy Policy includes dedicated measures to protect minors.

• Age verification is carried out at registration, and anyone under 18 is prevented from creating an account.
• Any information inadvertently collected from a minor will be deleted immediately.
• If you believe a minor's information has been submitted, please support@tkgamers.comto notify us.
• Parents may request the closure of any account registered in their child's name.

TKGamers may update this privacy policy as needed. We will notify you before making any significant changes.

• You will be notified by email or SMS whenever the policy is updated.
• The "Last Updated" date at the top of the page will always reflect the most recent version.
• For significant changes, you will be notified at least 30 days before they take effect.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

If you do not wish to accept the changes, you may request to close your account. Contact support for details on the account closure process.

For any questions, concerns, or complaints regarding the Privacy Policy, please reach out to our dedicated privacy team.

We're always here to help with any questions regarding TKGamers' Privacy Policy. Keeping your information safe is our top priority.